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发表于 2011-1-9 21:08:02
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我找到了这个连接(英文)
http://www.spainexpat.com/spain/ ... er-complaint-forms/
You should state clearly and simply what is the cause of the complaint, and what solution you would like to see, such as refund, exchange of goods, repair of damages, etc. You cannot claim any punitive damages, by the way. This is NOT a court case, it is a civil arbitration process.
You must make sure you have all relevant information in your possession. That means invoices, sales slips, guarantees, publicity leaflets, copy of a price list (if relevant), etc. You will need these later.
你要什么:换货,退钱。
证明: 帐单,保修书。。。 |
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